Mashup-ageddon is a Massive Blackboard Fail

I used to think the main problem with Blackboard was that it applied an enterprise solution to a consumer software problem. I increasingly think the main problem is that it’s just lousy enterprise software.

Case in point: today we learned that all of the YouTube videos that all of our professors had embedded in Blackboard using their embedded video function (bizarrely named the “mashup” function) don’t work anymore. Every student in every Bb class is clicking on the YouTube videos their professor has embedded using “Mashups” and seeing this message as they frantically try to watch them before class:

mashup

“We are unable to display the mashup content. This happens if the system detects an invalid URL. Remove the mashup item and try again to resolve the issue.”

Right off the bat, there are some problems with even the error message. After the student stops wondering what the Intro to Genetics class video has to do with “mashups” (a musical form popularized by the hit show Glee) they have two other messages to decipher. First they are told the the system has detected and invalid URL, which is useless information to them. Then they are told to remove the mashup item, which they actually can’t do, and even if they could it doesn’t get them what they need, which is to see the video.

I want to repeat — this is happening right now in every class across the world with every video that any instructor embedded using the Blackboard YouTube tool. Professors are spending thousands of person-hours fielding emails from students unable to play videos or to understand the error message trying to produces.

Now, you might ask next, why is this happening at all? Blackboard will likely tell you “It’s YouTube! They pulled the API we used! We’re scrambling to react!”

So is that true? Yes, but not in the way you think. The API that was pulled has been deprecated for a little over a year.

api

At that time Google notified people support for the YouTube v2.0 API would be pulled on April 20, 2015, and that developers should migrate to the 3.0 spec.

So what happened on April 20, 2015? Well, YouTube published a deprecation plan, saying hey — we were serious. We’re going to start shutting down the API piece by piece, and your stuff will stop working around the end of May:

api2

So what did Blackboard do in the 14 months since they learned that the API would break? Apparently nothing. Nada. Zilch.

They didn’t even fix the ERROR message. Let that sink in. They couldn’t be bothered to update the error message. That message could give you a link to the video you could click, saving the student a crisis and thousands of professors a flood of emails about broken videos. But they don’t care enough to do this.

This is really par for the course with Blackboard. It really is.

Is there any other industry where this would be tolerated?

Anyway, if you hear that Mashup-ageddon was “caused by a YouTube change”, politely decline to accept that answer. And if you’re considering purchasing Blackboard, you might ask them for an explanation of how this sort of thing continues to happen.

For my encore,  I would love to detail their inability to keep our hosted Blackboard server up, even during finals week, with a server failure issue that they have not been able to fix despite working on it for over four months. But I have to go manually re-embed several hundred YouTube videos that are not working for our students. So I’ll have to write that post next week. Stay tuned!

Advertisements

8 thoughts on “Mashup-ageddon is a Massive Blackboard Fail

  1. Customers are looking for businesses through maps on their smartphones, and taking advantage of all of the latest technology.
    Then, once published, promote them through your social media outlets to widen your audience.
    Seo or SEO can offer internet users a simple use of your business website.

  2. Yep, we’re feeling it here too. And with all the predictable responses from Bb and with all the predictable work needed to circulate workarounds and fixes. All for a misbegotten “tool” to begin with. Mashups? Really?

  3. I should not, knock on wood, that on our system right now, students can still right-click on the “mashup” link and open in a new window and it somehow works. That will probably change before I post this comment.

  4. My sense was that this was “xxxxx” software from day 1. The BASIC of LMS… LM is such an oxymoron. The only interesting observation is that the “modern” university is the necessary infrastructure to keep this awful software afloat. The LM aficionados might take a peek at the platforms that handle ridiculously large numbers of “clients” rather well. Silly idea. Let’s keep QWERTY going….

  5. Most enterprise software sucks. I’ve given up on trying to understand why these big software companies don’t hire UX specialists to look for problems like this and make the product more, you know, usable for the people that actually use it. The “new” Blackboard better be something pretty special.

  6. Pingback: Blackboard’s Complexity Problems | edutechnica

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s